These Terms & Conditions govern all security installation services, equipment supply, and website use provided by SNT (“we”, “us”, “our”). By accessing our website, purchasing products, or engaging our services, you (“the Customer”) agree to these Terms.

1. Licensing & Compliance

SNT is a Western Australian Police–licensed Security Installer and Security Agent. All installation, servicing, and equipment supply comply with WA security legislation, Australian Standards, and manufacturer guidelines.

2. Scope of Work

All work is strictly based on the scope provided in the quotation. Any task, material, or requirement not listed in the quotation is out of scope and may incur additional charges.

3. Site Access & Safety Requirements

To complete installation safely and efficiently, the Customer agrees to:

• Provide full access to all areas required for installation.
• Allow SNT to turn off power when accessing roof spaces or areas where 230V or higher voltage is present.
• Permit technicians to wear safety hats, gloves, and safety shoes at all times, including inside the home or secured areas.
• Ensure the site is safe, accessible, and free from hazards.

These measures are mandatory for technician safety and compliance.

4. Inductions & Parking

• Any required site inductions must be arranged by the Customer.
• All induction fees or associated costs are the Customer’s responsibility.
• The Customer must provide onsite parking for at least one vehicle, as technicians carry heavy tools and materials.

5. Online Store Terms

By using our website or purchasing products online, you agree not to use our products or services for any illegal or unauthorized purpose. You must not transmit viruses, malicious code, or attempt to disrupt website functionality.

We reserve the right to refuse service or cancel orders at our discretion.

6. Accuracy, Completeness & Timeliness of Information

Information on our website is provided for general use only. We do not guarantee that content is accurate, complete, or current. Any reliance on website material is at your own risk.

7. Modifications to Services & Pricing

Prices may change without notice. We may modify or discontinue products or services at any time without liability.

8. Product Supply & Availability

Products such as CCTV cameras, NVRs, hard drives, structured cabling, alarm systems, doorbells, and networking equipment may have limited quantities.

If materials become unavailable or delayed, SNT may substitute items and adjust pricing where necessary due to supplier cost changes.

9. Equipment Supply Only (Self‑Install Customers)

For customers purchasing equipment without installation:

• SNT supplies equipment only; installation is the Customer’s responsibility.
• SNT is not liable for incorrect installation, configuration, or non‑compliance.
• SNT provides general advice but does not guarantee system performance when self‑installed.

10. Installation Services

Where installation is provided:

• Work is carried out professionally and in accordance with WA licensing requirements.
• Additional work required due to unforeseen site conditions will be charged accordingly.
• The Customer must disclose hazards and ensure safe access.

11. Warranty & Liability

• All products are covered by manufacturer warranty only.
• Installation workmanship is covered by a 12‑month warranty.
• No replacement equipment will be provided until the supplier repairs or replaces the faulty item.
• SNT is not liable for any loss, downtime, or damages incurred during supplier repair periods.
• SNT is not responsible for data loss, footage loss, or system downtime caused by network issues, power failures, or external factors.

12. System Performance & Monitoring

Security systems reduce risk but cannot guarantee prevention of theft, intrusion, or damage.

The Customer acknowledges:

• CCTV and alarm systems require regular maintenance.
• Internet‑based systems depend on Customer network reliability.
• SNT is not responsible for third‑party monitoring unless contracted.

13. Billing Accuracy & Account Information

The Customer agrees to provide accurate billing and contact information. We may cancel or limit orders at our discretion, including orders appearing to be placed by resellers or distributors.

14. Errors, Inaccuracies & Omissions

We may correct errors or update information at any time without notice. We are not obligated to update website content unless required by law.

15. Prohibited Uses

Customers may not use our website or services to:

• Engage in unlawful activity
• Upload malicious code
• Violate intellectual property rights
• Harass or discriminate
• Submit false information
• Interfere with security features
• Attempt unauthorized access or data scraping

Violation may result in service termination.

16. Indemnification

The Customer agrees to indemnify SNT against claims arising from misuse of products, breach of terms, or violation of laws.

17. Termination

We may terminate access to services at any time for breach of terms. Outstanding payments remain due upon termination.

18. Non‑Refundable Deposit

Deposits are non‑refundable if the Customer cancels or breaches the contract. Deposits cover costs incurred during contract preparation.

19. Returns & Refunds

• Returns accepted only for unused items in original packaging within 7 days.
• Special‑order items, cut cables, programmed devices, and installed equipment are non‑refundable.
• Installation fees are non‑refundable once work has commenced.

20. Privacy

Personal information submitted through our website is governed by our Privacy Policy.

21. Limitation of Liability

To the maximum extent permitted by law, SNT’s liability is limited to the cost of goods or services provided. We are not liable for consequential or indirect damages.

22. Governing Law

These Terms & Conditions are governed by the laws of Western Australia.

23. Changes to Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of updated Terms.